Please read the following Terms & Conditions for Scentual Touch.
By reading this you accept all Terms & Conditions stated here. If you do not agree to these terms, please do not use this website.
We reserve the right to update, alter and amend these Terms & Conditions at any time. When changes are made we will reflect this on the site and try to inform you. It is your responsibility to read the Terms & Conditions regularly.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
Pricing
We strive to maintain the lowest prices at all times, however it occasionally becomes necessary for us to raise our prices based on the rising prices of our raw materials. We reserve the right to do this without prior notice.
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may unfortunately occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Privacy and Data Protection
Scentual Touch respects your privacy and will treat all information confidentially.
We require certain information in order to conduct our business together. The data collected can include: Name, Address, Telephone number, Email address, Password and Payment details. We may also ask you general questions in order to improve our service to you. Other than our advisers and finance providers we will not share your information with third parties.
We will use your information for the following:
To conduct business between ourselves
To contact you about our promotions and services
To maintain and improve the content of our marketing and publications
Complaint handling and other enquiries
Intellectual Property
The intellectual property rights made available to you on or through this Website remains the property of www.scentualtouch.com and are protected by copyright laws and treaties worldwide. All such rights are reserved by www.scentualtouch.com. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise unless specifically authorised by Scentual touch.
Orders
Once you have placed an order online, you will be sent a confirmation email. If there are any problems with your order we will inform you as soon as possible. We reserve the right to refuse an order for any reason. In such circumstances you shall be informed and a refund (if pre-paid) will be issued accordingly.
White label and Contract Manufacturing Orders for Waxoil.
Any orders placed for White label products or under Contract Manufacturing will be subject to their own Terms and Conditions of which you will be notified at point of order.
Delivery
Subject to stock availability and volumes ordered, dispatch will normally be within 7-10 working days.
For white label and other Contract Manufacturing orders, delivery timescales will be agreed as part of a separate contract.
Delivery Information
We aim to process and dispatch all non-manufactured orders within approx. 7 to 10 working days, sooner if possible so please allow up to five (14) working days for UK delivery. All delivery times are subject Royal mail.
All items will be shipped via Royal Mail. If you wish to have your order shipped via a premium service please let us know and we will be happy to arrange and will invoice you for the additional shipping fees.
Please ensure your delivery address is correct as we cannot be responsible for parcels delivered to an incorrectly provided address. There will will be an additional delivery charge for parcels redirected to any address other than the delivery address provided by the customer at checkout.
We do not accept deliveries outside the UK at this current time.
Secondary Carriers and Forwarding Agencies
If a customer chooses to use their own carrier or forwarding agency, Scentual Touch is not liable or responsible for any loss or damage incurred once the order is in possession of said carrier or agency. Once the parcel has been signed for by the secondary carrier or forwarding agency, our liability ends.
Damaged Goods
Scentual Touch undergo a product quality check before orders are dispatched. However, if you receive damaged goods, you must inform us immediately via email to adele@scentualtouch.com within 2 days of delivery for us to arrange for an exchange or a refund. When contacting us, please include your order reference number, your name and a description and product code of the damaged items. We also may ask for evidence, such as a photograph of the damaged products. If you wish for a refund for damaged goods, you will be refunded the full amount including the original delivery charges.
Returns and Cancellations
Please contact us if you would like to discuss returning any products. To return a product, please contact us via email for instructions on how to handle the return. Do NOT send any items back to us without prior arrangement. Your statutory rights are not affected.
In the unlikely event you receive an incomplete, damaged or incorrect order, you must notify us within 24 hours of receipt. In the event of damage, you must retain all packaging. We will ask for photos in order to submit a claim.
Cancellation must be made within two days of ordering. Refunds for cancelled orders will be provided within 30 days of cancellation. Return postage for any cancelled order is the responsibility of the Customer. The product needs to be returned undamaged.
If you are returning an incorrect order or a product which was delivered to you in a damaged or faulty state, we would ask you to follow returns procedures set out above. We will refund you the purchase price, the delivery charge and any parcel carrier costs you incur.
When returning items you are recommended to keep a proof of posting. Proof of posting will not be accepted as proof of delivery. We will not accept responsibility for lost or damaged parcels.
Liability
You agree that you are at your own risk when using the Scentual Touch website. We are not liable to any party in contract, tort or negligence for death, personal injury, damage, claim, loss, costs or expenses, specifically for:
Any special loss
Any loss of revenue, profits, business or contracts
Any loss of data
Any loss of reputation
Our website may contain links to other sites – we are not responsible for the content on these sites.
Warranty
We make no warranty or guarantees regarding our products or information provided on our website.
Burning instructions – these are provided for your guidance only. It is your responsibility that our products are used safely. We will not accept responsibility for misuse.
Website Availability
We will endeavour to make our site available 24 hours a day. However, we reserve the right to occasionally restrict access or make our website unavailable without notice. We cannot guarantee that the website will be faultless at all times. In such circumstances we will do our very best to solve the problem as soon as possible.
Complaints
If you have any complaints about our products or service, please send us an email to adele@scentualtouch.com